Privacy policy
PRIVACY POLICY
Last updated: 01.05.2026
2.1 Who We Are
This Privacy Policy describes how Fusion 株式会社 ("we") collects, uses, and protects personal information when you use this Site or purchase from us.
Data Controller: Fusion 株式会社, Address: 100-0005, Japan,Tokyo,Chiyoda-ku, 2-3-2 Marunouchi, Level 1 Yusen Building
Contact: Email address: info@lifexp-japan.com
2.2 Information We Collect
We collect:
- Information you provide: name, email, postal address, phone number, payment details (processed by our payment provider — we do not store full card numbers), order history, communications with us
- Information collected automatically: IP address, browser type, device information, pages visited, referral source, cookies (see Cookie Policy)
- Information from third parties: payment confirmations, shipping updates, marketing platforms (e.g., Klaviyo) where you have given consent
2.3 Why We Collect It (Legal Bases)
| Purpose | Legal basis |
|---|---|
| Processing your order | Contract performance |
| Customer service | Contract performance / legitimate interest |
| Fraud prevention | Legitimate interest / legal obligation |
| Marketing emails | Consent (you can withdraw at any time) |
| Improving our Site | Legitimate interest |
| Legal/tax/regulatory compliance | Legal obligation |
2.4 Who We Share It With
We share personal information only with:
- Payment processors (Stripe, Shopify, PayPal)
- Shipping and logistics providers
- Email and marketing platforms (Klaviyo)
- IT and analytics providers (Shopify, Google Analytics)
- Professional advisors (lawyers, accountants) where necessary
- Authorities, where legally required
We do not sell your personal information.
2.5 International Transfers
Your data may be transferred to and processed in Japan, the United States, or other countries where our service providers operate. Where required, we use appropriate safeguards (such as Standard Contractual Clauses for EU data) to protect your information.
2.6 How Long We Keep It
- Order and customer data: retained as required by Japanese tax and accounting law (typically 7 years)
- Marketing data: until you unsubscribe or 3 years of inactivity
- Account data: until you delete your account, plus minimum legal retention
2.7 Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion (subject to legal retention)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email info@lifexp-japan.com.
2.8 Security
We use appropriate technical and organizational measures to protect your data. However, no internet transmission is 100% secure. You share information at your own risk.
2.9 Children
This Site is not directed at children under 16. We do not knowingly collect data from children. If you believe we have, contact us and we will delete it.
2.10 Changes
We may update this Privacy Policy. The current version is always available on the Site.