Cancellation policy

CANCELLATION POLICY – LIFEXP

Some items in our store may be offered as a subscription or a pre-order. This policy explains how you can change or cancel these kinds of purchases.

Subscriptions

  • When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select.

  • Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.

  • Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew, you may cancel your subscription at any time.

  • You can cancel or change your subscription at any time. Order confirmation emails include links to manage your subscription.

  • Please see our Returns Policy for details regarding returns and refunds.

Pre-Orders

  • When you purchase a pre-order, you are reserving an out-of-stock or upcoming product that is not yet in inventory.

  • We may collect no payment or a partial deposit at checkout, securely store your payment details, and then charge the remaining balance once the item is ready to ship.

  • You may cancel a pre-order that has not yet been fulfilled and receive a refund of any deposit paid.

  • Once the pre-order has been fulfilled and shipped, it cannot be cancelled. However, you may still request a return or refund in accordance with our Returns Policy.